Refund policy

To return goods, please contact us by email at orders@curldealer.com

Goods can be returned within 14 days of receipt. 

Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel).

Refunds will only be made against the original credit/debit card used within 14 days from the day we receive products back from you.

We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

When returning goods, the following conditions must be met:
1. The returned goods must be in their original packaging (this does not apply if the returned goods are defective).
2. The goods must not have been damaged by the buyer.
3. The goods must be unused and have not lost their commercial appearance: labels must be intact, protective films must not be removed, etc. (this point does not apply in the case of defective goods being returned);
4. The returned product must be in the same condition as it was when received by the buyer (this point does not apply in the case of a defective product being returned);
5. The seller has the right to refuse to accept returned goods if the conditions for returning goods have not been met.